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Email/Chat Support Executive

Indore  |  Added on 20 Nov, 2017 |  Ad ID: 16414

Views : 45

Description:

Key Responsibilities: � Provide chat, email support to resolve user problems with proactive troubleshooting. � Follow predefined (as trained) support procedures and policies � Master the use of our support channels, processes & tools. � Identify and report Partner/user issues & feedback through appropriate channels. � Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction. � Effectively and judiciously escalate issues with clear communication. � Support team lead/ manager when required. � Ability and willingness to quickly complete large volumes of work with high quality. � Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues. Required Skills: - Candidate must have excellent English writing skills. - Candidate must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc). Required Abilities: - Ability to think quick. - Ability to learn fast. - Ability to make appropriate decisions and evaluate priorities accordingly. Share Your Updated Resume at Careers@mmfinfotech.com Visit our website at www.mmfinfotech.com Contact at: 07314038486 Interview Venue at: 307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486

 

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