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Email Support Executive for IT

Indore  |  Added on 23 Dec, 2017 |  Ad ID: 17951

Views : 26


Key Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting. Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools. Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction. Effectively and judiciously escalate issues with clear communication. Support team lead/ manager when required. Ability and willingness to quickly complete large volumes of work with high quality. Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues. Required Skills: - Candidate must have excellent English writing skills. - Candidate must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc). Required Abilities: - Ability to think quick. - Ability to learn fast. - Ability to make appropriate decisions and evaluate priorities accordingly. Shift Time : 03:00 PM to 12:30 AM Share Your Updated Resume at Visit our website at Contact at: 07314038486 Interview Venue at: 307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486


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