Bangalore Urban | Added on 01 Mar, 2018 | Ad ID: 21294
Views : 6
Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication ï¿½scriptsï¿½ when handling different topics Provide customer with insights on services offered Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements: Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Graduate Degree Key Skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
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